WEBINAR | 20th June | 2pm BST

Thirsty Thursday RETURNS: Sip, Save, and Slash Return Costs

In 2023 alone, online customers returned $743 billion worth of merchandise. This has become a major issue (and cost) for ecomm retailers. Luckily, we’re here to show you how we’ve helped retailers craft better shopping experiences that cut down on returned items. Hint… Personalization is key, and personalization is profitable. 


Reserve your spot now!

What to Expect

  • Discuss the changing landscape of retail returns and how the industry has been evolving to limit returns and reduce costs.
  • See how strategic weblayers can help improve the on-site experience for both first-time and returning shoppers.
  • Explore the impact of returns on profitability, and understand customer return cohorts.

Meet Your Hosts

Sajjad Khan

Digital Product Management - Global Head of Ecommerce Platform at Gap Inc.

Sajjad Khan, the Global Head of Ecommerce Platform at Gap Inc., spearheads the end-to-end strategy and experience of the company’s Ecommerce platform, overseeing design system modernization, site performance, accessibility, and SEO across all four brands. With over two decades of experience, Sajjad has demonstrated his prowess as a 10X Growth creator, adept at building, scaling, and managing P&L’s for award-winning global products. He is renowned for his ability to develop digital strategies and programs that elevate customer engagement, revenue, and CLV. Sajjad’s commitment to innovation and perseverance stems from his upbringing, where he witnessed his parents’ entrepreneurial journey from humble beginnings.

Seb Reetz

US Solutions Lead, Engagement

Seb Reetz is a Solutions Engineer with 10+ years of experience in commerce and marketing technology in the US and Europe, He has acted as practitioner, consultant, and tech vendor and now leads Bloomreach Engagement's Solutions team for the Americas. In his free time, Seb enjoys playing music and traveling. He resides in Brooklyn, New York.