Our 4-step Customer Experience plan, just for Sainsbury's
Step 1
Browse. Buy. Repeat
Create compelling shopping experiences and engagement programmes, resulting in lower costs per acquisition and higher loyalty rates.
Step 2
Get Personal
Match the right product to the right customer and create hyper personalised journeys at scale. Adapt your proposition using a number of data points, including demographics, catchment area and past shopping behaviour.
Step 3
No Basket Left Behind
Online shops must feel as smooth as any visit to the local store. This means intuitive site search, updated stock availability, clear promotions and preference-based product display. Expect lower drop out rates and an increase in basket size.
Step 4
Scale the Experience
Argos, Tu, Habitat, Nectar... While Sainsbury's has adopted a Food First strategy, its other categories are key revenue drivers. Unify your customer experience and allow for cross-brand data optimisation.
Leading Brands Trust Us. No Fluff, Just Results.
Albertsons sees +25% in customer basket-building speed and lift in basket size and conversion rate.
