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OMR 2025

Hamburg Messe and Congress |

6 - 7 May 2025

 

Bloomreach at OMR: Experience Innovation in Personalization and AI

 

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What to Expect

This retreat is perfect for those looking to recharge, build valuable connections, and stay ahead in the e-commerce landscape.
Increase average
order value by
20%
Increase revenue
per visit by
33%
Conversations Beyond the
the Chat Window
Less than 2% of site visitors engage with chatbots. Go beyond the
chat window with conversational shopping that spans the entire customer experience.

Customers Don't
Use Chatbots

  • From the search bar to product listing pages and more, Clarity's conversational AI can live beyond the chat window — connecting with customers where and when it matters most.
  • As customers engage, the site experience adapts in real time, surfacing products customers didn't even know they wanted.

Engagement Powered by Real-Time Data

  • Clarity uses a real-time understanding of your customers and your product catalog to make conversations personal, bringing value to every website visit with tailored conversations based on visited pages, categories, location, and more, in addition to known customer profiles.

  • With the ability to use behavioral triggers, Clarity can understand when and how unknown visitors want to be engaged.

Cross-Channel Conversations

  • With its AI connecting across email, SMS, and more, Clarity can continue conversations across channels, extending beyond a single interaction.
  • Every customer touchpoint feels intentional, based on their buying journey and needs to convert.

Scale Your Best Sales Associate

  • Clarity enables you to scale the expertise of your most knowledgeable sales associate, bringing their product knowledge directly into your online experience.
  • Help shoppers gain confidence in their purchases by providing expert guidance on every product in your catalog.

Stay on the Cutting Edge of Ecommerce and
Exceed Your Customer’s Expectations


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“We’ve put all the normal marketing tests against [Clarity], and we’re actually delighted with what we see. We’re seeing consequential value to our company because we’re seeing consequential value to the customer.”
Tim O’Connor, SVP Integrated AI
Marketing, Engineering & Analytics, Excelligence Learning
Before
Bloomreach
After
Bloomreach
Shopping Before Bloomreach Clarity
Shopping Tomorrow
Finding a Product

Find the right product with a simple conversation. Choose between two or three options, expertly curated for your consideration.

Comparing Options

With one question, Clarity shows you the differences that matter most to you. Easily choose what works best for your needs — no tab flipping necessary.

Adding to Cart

Confidence in your purchase, knowing your questions and concerns have been answered by Clarity. Relief that you made the right choice

Transform your customer interaction with Bloomreach Clarity 


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