Webinar
From Points to Presence: How AI, Personalization and Loyalty are Redefining Travel & Hospitality

🗓️ Feb 25th | 11am EST

 

Join Bloomreach and MODIV for a conversation with special guest Dave Canty, a global loyalty leader, exploring how loyalty is shifting across travel & hospitality—and what brands can do now to stay in control.

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Travel & hospitality loyalty is entering a new era.
BROUGHT TO YOU BY:
Modiv x Bloomreach-01

Meet our experts

Brian King
As founder and CEO of MODIV, a hospitality consulting firm, Brian King helps hospitality brands modernize guest experience and commercial strategy, drawing on a career that includes shaping global sales and emerging‑market programs for IHG Hotels and Resorts and serving as a member of the International Society of Hospitality Consultants (ISHC).
Mark Galvin
As Global ISV Program Lead at Bloomreach, Mark Galvin works with strategic technology partners to design and launch integrated solutions that drive revenue growth and elevate the customer experience for digital-first brands.
Dave Canty
As SVP, Head of Loyalty & Partnerships at Bilt Rewards, Dave Canty draws on decades of experience building iconic loyalty programs at brands like JetBlue and IHG to grow Bilt’s award‑winning loyalty ecosystem and deepen member engagement across rent, neighborhood spend, and travel.

In This Session You'll Learn

What’s actually working in hospitality today

Loyalty isn’t a program anymore, it’s a set of behaviors happening across ecosystems, not brands. This session explores how loyalty is being re-architected, what that means for hospitality brands, and how leaders can rebuild loyalty through presence, relevance, and timing — not just points.

How to personalize without platform sprawl

Learn how to retarget, re-engage, and convert guests using AI and no-code workflows—without relying on developer teams or third-party loyalty platforms.

How to move from one-time stays to long-term loyalty

Turn peak-season demand into sustained growth by personalizing the full guest journey, before, during, and after the stay.

 


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