Loomi is the agentic personalization platform purpose-built for marketing and commerce. Not a feature — a foundation, built differently at the architecture level.

• A data layer that works the way your business does. Schema-less by design — connects everything from any source without forcing your data into someone else's schema.
• Real-time intelligence that never goes stale. A live picture of every customer, queryable in under 10 milliseconds — at the exact moment of decision, not yesterday's snapshot.
• Activation across every surface, including the agentic ones. Loomi Apps power your channels natively. Loomi Agents work autonomously. Loomi Connect opens the platform to Claude, ChatGPT, and beyond.

Loomi marketing agent translates a single prompt into a fully built, deeply personalized campaign — live in just 15 minutes. Here's what it does that other marketing agents don't:

• Defines your audience from real data. It reads your customer data to compute lifetime value, purchase cadence, and category affinity in real time — no prebuilt segments required.
• Builds the full journey autonomously. Triggers, timing, exit signals, optimal send time for each individual — decided in seconds, not hours.
• Personalizes across every layer, and keeps learning. Subject lines, body copy, product recommendations — assembled for each recipient, with every decision reflecting live behavior. Out-of-stock products are removed automatically. If no relevant products match, that customer doesn't get the email. A deliberate decision, not a fallback.

Loomi conversational agent isn't a chatbot bolted onto your site — it's built on the same intelligence layer that powers search, with direct access to your product performance data, merchandising rules, and customer context. Here's what that depth makes possible:

• Governed product discovery. Every recommendation follows your merchandising rules — the agent narrows choices using your logic, not its own.
• Real-time personalization. It knows who the shopper is from the moment they arrive, drawing on search performance, conversion data, and review content to ground every response in what actually sells.
• Conversational insights. Every interaction becomes a data source. One retailer surfaced 100+ catalog gaps in 5 weeks — gaps no search log would have caught.

Give your AI agents structured access to deep intelligence across customers, products, and campaigns. Not raw records - ready tools designed for complex agent workflows.

• Built around your business. Design agents for your specific use cases on a foundation that already understands your retail data, catalog, and customers.
• Use your preferred framework. Connect effortlessly using MCP (Model Context Protocol). Build seamlessly with Claude, Cursor, LangChain, n8n, Databricks, and more.
• From insight to action. Empower your agents to do more than pull data. Execute real-time workflows and launch journeys directly from a single conversation.

Every customer gets the right experience for them. See how the latest marketing automation enhancements turn personalized journeys into revenue.

• Weblayers in scenarios — Add website banners directly into customer journey workflows so email, SMS, push, and on-site experiences stay in sync.
• Contextual personalization — Loomi continuously learns which offer works best for each person in the moment.
• Push to multiple mobile apps — Send push notifications to multiple apps within a single Bloomreach project — ideal for brands managing more than one mobile experience.
• Enhanced predictions — Improved ready-to-use predictions for purchase likelihood, churn risk, and more.
• Campaign approval workflow — Structured approval workflows built into the same canvas where campaigns are designed, so nothing goes live without the right sign-off.

Dive into Loomi's recent search enhancements:

• Share performance data across queries — Loomi automatically transfers conversion signals from strong queries to similar low-converting ones (avg. +4% RPV; up to +14% RPV in beta).
• Personalize results for every shopper, in real time — The model learns who each visitor is from the moment they arrive and reorders results with every interaction (avg. +2.2% RPV across beta).
• Automatically adjust how broad or specific results are — Loomi calibrates result specificity for every query based on how the shopper is searching (avg. +4.5% RPV in beta).
• Understand shopper intent — Loomi interprets natural-language queries the way a knowledgeable sales associate would.
• Surface top-performing niche products — Loomi sees when a high-converting niche product deserves better visibility and promotes it (avg. +4% RPV in early results).