2026 Gartner® Magic Quadrant™ and Critical Capabilities for Multichannel Marketing Hubs


Among the three highest scoring vendors in every Use Case.

Bloomreach has been recognized in the 2026 Gartner® Magic Quadrant™ for Multichannel Marketing Hubs and among the three highest scoring vendors in every Use Case in the companion Critical Capabilities report.

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What We Believe is Behind the Recognition

Every Loomi module runs on one data layer, identity graph, real-time infrastructure, and AI engine, with profiles, event history, segmentation, and live catalog state held in memory together.

That's why a personalization decision happens while someone is still on the page rather than overnight, why adding a channel means inheriting your suppression and consent rules instead of rebuilding them, and why an AI agent working inside Loomi can see the whole customer rather than a slice of one.

Meet Loomi

The Report Defines the Category — Loomi Is Our Answer

A multichannel marketing hub is meant to know the customer, decide what to send, and orchestrate it everywhere without your team stitching it together by hand. Loomi is how Bloomreach does that — one AI platform running the data, the decisioning, and the activation across every channel.

  • One view of the customer. Warehouse and CDP data unified with live behavioral signals and activated in milliseconds, across 175+ integrations.
  • 17 native channels. Every channel shares suppressions and consent rules by default, rather than needing to be rebuilt per channel.
  • Agents that do the work. Always-on execution, with Loomi Connect extending the same intelligence to external surfaces.

See Loomi in Action

Trusted by Global Brands Across Industries

22%
increase in conversion rates from CRM channels
Revolution
2x
revenue on direct marketing since implementing Loomi
TODO brand name
65%
increase in conversion rate on Loomi-powered campaigns
TODO brand name

Gartner, Magic Quadrant for Multichannel Marketing Hubs, Audrey Brosnan, Suzanne Schwartz, Tia Zervas, Julia Multedo, 22 September 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Bloomreach.