Digital First, Digital Now:

The Commerce Experience Summit 2021

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Be the smartest person in the Zoom with insights from the premier and highly-regarded commerce experience conference.

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A whole new wave of consumers discovered online shopping in 2020, out of necessity. An overwhelming majority (83%) of businesses experienced double-digit growth in digital revenue, and those numbers are expected to continue into 2021.


Join us for this year's Digital First, Digital Now summit by Bloomreach held over two days (May 26-27, 2021). With experts from every corner of commerce coming together to share their best tips and tricks for capitalizing on such a rarely seen turning point in eCommerce history, attending this virtual summit is an opportunity not to be missed.

New research. Fresh insights. Meet people from your industry. Experience it all together.

  • Discover the latest digital commerce trends and global consumer shifts, and learn what they mean for B2C and B2B businesses
  • Get the first look at The State of Commerce Experience, a commissioned study conducted by Forrester Consulting on behalf of Bloomreach
  • Hear from an exciting lineup of guest speakers from leading analysts, to retail giants, to technology pioneers
  • Learn new ways to be more flexible and future-ready with a mix of live discussions and interactive B2B & B2C breakout sessions
  • Take a break in between at our latte art workshop and learn the basics of creating an Instagram-worthy latte. The first 300 registrants will receive a kit from us!

Meet the speakers

Sucharita Kodali

VP, Principal Analyst, Forrester

Sucharita serves digital business strategy professionals. She is an expert on eCommerce, omnichannel retail, consumer behavior, and trends in the online shopping space. She is also an authority on technology developments that affect the online commerce industry and vendors that facilitate online marketing and merchandising.

Carrie Tharp

Vice President of Retail and Consumer, Google Cloud

Carrie is an innovative Chief Digital Officer/Chief Marketing Officer with experience driving growth and business transformation in retail, consumer products and e-commerce based businesses. She creates data-driven, customer-centric strategies that drive growth through new customer experiences, digital innovation, and business model expansion. She is currently focused on evolving retail capabilities for the new digital age - dedicated to building teams and experiences to serve customers in new and compelling ways.

Steve Soechtig

Global CEO of Ogilvy Experience

Steve Soechtig serves as the Global CEO of Ogilvy Experience, which focuses on the strategy, development, implementation, and operation of solutions designed to connect individuals to brands, driving awareness, engagement, commerce and loyalty.  With over 20 years of experience in the digital and experience spaces, Steve helped found and launch one of the first digital agencies, Roundarch, as well as two software startups that increased connections between individuals and brands.  

Faisal Hussain

Vice President, eCommerce, MSC Industrial Supply Co.
Faisal Hussain is Vice President, eCommerce for MSC Industrial Supply Co., a premier distributor of metalworking and maintenance, repair and operations products and services to industrial customers throughout North America. 
Faisal joined MSC in 2020 after serving as Executive Director of Global Product Management and UX for Ingram Micro, a $50 billion, global supply chain organization of information technology products. 
Eugene Slobodetsky

B2C Strategy Lead, Gorilla

Eugene works closely with clients across B2C and B2B to create, guide, and directly execute a wide array of existing and bespoke offerings and strategy frameworks including value workshops, road-mapping sessions, and business case development.

Graham Wilson

Head of Business Development, Sofology

Graham is responsible for Sofology's Digital and Inbound Telesales Departments with a goal of connecting digital to physical in a seamless way. Throughout his career, he worked on a number of projects for different sized organizations in a variety of sectors ranging from the NHS and Local Government, Oil and Gas, Financial Services and Sports / Gaming.

Preliminary event program

All times in BST and ET

EMEA event: 12:00 - 13:50 BST / 13:00 - 14:50 CEST
US event: 12:00 - 13:50 ET


Day 1

12:00 - 12:05

Welcome to the Commerce Experience Summit Day 1


Amanda Elam

SVP, Global Marketing, Bloomreach

12:05 - 12:50

Keynote: The State of Commerce Experience

sucharita-CES-speaker (1)

Sucharita Kodali

VP, Principal Analyst, Forrester

12:50 - 13:00

Interactive Break: Create your own latte art


Agnieszka Rojewska

World Barista Champion 2018

13:00 - 13:48

Fireside Chat: Strategic imperatives to winning and pitfalls to avoid


Brian Walker

CSO, Bloomreach


Carrie Tharp

VP of Retail and Consumer, Google Cloud


Steve Soechtig

Global CEO, Ogilvy Experience

13:48 - 13:49

Closing Notes


Amanda Elam

SVP, Global Marketing, Bloomreach

Day 2

12:00 - 12:05

Welcome to the Commerce Experience Summit Day 2

Amanda Elam

SVP, Global Marketing, Bloomreach

12:05 - 12:35

Keynote: The Digital Seeker


Raj De Datta

Co-founder and CEO, Bloomreach

12:36 - 13:09

Interactive Breakout Sessions

Track 1: B2B Commerce: Closing the experience gap between B2C and B2B commerce


Faisal Hussain

VP, eCommerce & Product Management, MSC


Jason Hein

Principal B2B Visionary, Bloomreach

Track 2: B2C Commerce: Adapting to a digital first retail strategy


Eugene Slobodetsky

  1. B2C Strategy Lead, Gorilla

Brian Walker

  1. CSO, Bloomreach

Track 3: B2C Marketing: Personalisation as a key to brand building

graham-CES-speaker (2)

Graham Wilson

Head of Business Development, Sofology


Jamie O'gorman

VP, Client Services, Bloomreach

13:11 - 13:47

Keynote: The Future of Cookieless Commerce: Personalization without the reliance on 3rd party cookies


Peter Irikovsky

EVP, Bloomreach

Jamie-CES-speaker (1)

Jamie Evawin

Sr. Optimization & Analytics Lead, musicMagpie

Jason-CES-speaker (1)

Jason Peters

Sr. CRM Manager, musicMagpie 

13:47- 13:48

Closing Notes


Amanda Elam

SVP, Global Marketing, Bloomreach

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