Join us for an afternoon of insight-led discussions and networking at the iconic OXO2 Tower on 25th March. This event is designed for marketing, eCommerce, and digital leaders looking to tackle real-world challenges and seize new opportunities in omnichannel customer experiences.
Over lunch, you’ll gain expert insights into shifting consumer expectations, operational hurdles, and emerging trends. Participate in engaging roundtable discussions, collaborate with peers, and leave equipped to optimise your strategies and drive growth. Don’t miss this opportunity to make your business future-ready!
Rethinking Omnichannel Explore how evolving customer expectations for personalised, real-time interactions are driving strategic shifts across platforms like WhatsApp, social media, and SMS.
Solving Retention Challenges Across Touchpoints Gain insights and strategies to address customer retention and engagement across today’s fragmented digital landscape. Learn how to design seamless, loyalty-building experiences.
Leveraging Data and AI to Drive Results Discover how AI can optimise critical metrics such as Revenue Per Visitor (RPV) and Customer Lifetime Value (CLV). Uncover practical AI applications that enable data-driven decision-making and deliver measurable business outcomes.
Consolidating for Operational Efficiency Evaluate the benefits and risks of consolidating tech stacks to boost efficiency and drive success across omnichannel initiatives.
Agenda
Check-in & Registration
12:00 PM - 12:30 PM
Business Lunch 🍴
12:30 PM - 2:00 PM
Kick off the afternoon with a three-course seated lunch, complemented by flowing wine and breathtaking views of the Thames River. Connect with industry peers, exchange insights, and expand your network in an exclusive and inspiring setting.
Taylor Whiteley
Senior Manager, Customer Success UK
The State of Omnichannel
2:10 PM - 2:30 PM
Before we delve into the roundtable sessions, our expert team will present insights on the latest omnichannel trends we are seeing in the market, and what's to come.
Manuel Tönz
Principal Enterprise Client Partner
Live Demo on Clarity & Intent-based experiments
2:30 PM - 2:50 PM
Get an exclusive look at the latest advancements in Bloomreach Clarity, our powerful AI Marketing agent. And Made With Intent will showcase a live demo on how to harness intent data and run impactful, intent-based experiments.
Adam Hackett
GTM Lead, New Product Success
Panel Discussion
2:50 PM - 3:20 PM
Hear from our fantastic panel of e-commerce and omnichannel experts:
HOST: Ellie Bolger
Bloomreach, Customer Success Manager
Alfie Calas
Thortful, Head of CRM
David Mannheim
Made With Intent, Founder
Fabio Cancemi
Never Fully Dressed, Digital Marketing Manager
Leo Faure
ProCook, Head of Retention
Break
3:20 PM - 3:30 PM
Roundtable Sessions
3:30 PM - 4:20 PM
Interact with peers in expert-led roundtable discussions on key industry topics:
